FAQ

Can I demand information from the manufacturer’s technical file?

No. This file contains confidential information that the manufacturer does not have to release to their customers. However, manufacturers must supply full instructions for the safe use of the product, as well as certain other information, such as the noise and vibration levels of the machinery, and how to combine the item with other products (if this is envisaged).European member state market surveillance authorities have the right to demand information from the technical file, but they have a legal duty to keep the relevant information confidential.